Returns and Refunds Policy:
⁜ We gladly accept cancellations; Request a cancellation within 24 hours of purchase
⁜ For pre-made orders (not customized orders) If your product doesn’t meet your expectations and you wish to return:
1) Your return window is 30 days from the delivery date.
2) Buyers are responsible for return shipping costs.
3) It must be returned in its original condition.
4) It is required a trackable shipping service when returning your package to our warehouse (Note: If the return is shipped without a tracking number and by any chance, the package gets lost, the refund won’t be processed).
5) The refund of the product will only proceed after the product arrives at our offices. (no later than 30 days after your request for return).
6) The delivery shipping costs are not refundable.
⁜ For all Custom or personalized orders, We don’t accept returns or exchanges, But please get in touch with us if you have any problems with your order.
Under what circumstances we can offer refunds?
We can offer a refund if you receive a damaged product from shipments or a lost product during shipping, and under some circumstances, there is an option to send you a replacement product.
How to request a refund?
Please get in touch with our support email address: firstname.lastname@example.org, call us on +1647-499-7570 or chat with us using our direct Chat channel, and we will be more than happy to assist you with that.
What are my refund options?
You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our return policy.
We do not Price Match
When will I receive my refund?
For store credit and gift card refunds, we’ll credit your account within one business day once we’ve received notification that you have returned your item(s).
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
To check the status of your refund, please visit the My Orders page.